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Complaints about providers
Contact your provider first
AHPRA Australian Health Practitioner Regulation Agency
AHPRA Australian Health Practitioner Regulation Agency
Speaking with your health professional, and/or their specific company, is an important step in asserting your rights in the complaints process. Most health professions are required by law to have a complaints handling / feedback process.
AHPRA Australian Health Practitioner Regulation Agency
AHPRA Australian Health Practitioner Regulation Agency
AHPRA Australian Health Practitioner Regulation Agency
Certain allied health professional divisions are required by law to be registered with a national regulatory body, Australian Health Practitioner Regulation Agency AHPRA. To check which professions require AHPRA registration, see https://www.ahpra.gov.au/Registration/Registers-of-Practitioners/Professions-and-Divisions.aspx#
You can search specific providers here:
https://www.ahpra.gov.au/Notifications/Concerned-about-a-health-practitioner.aspx#location
Office of the Health Ombudsman
AHPRA Australian Health Practitioner Regulation Agency
NDIS Quality and Safeguards Commission
In Queensland, the Office of the Health Ombudsman (OHO) is the independent body with legislative power to investigate your complaints about your health provider.
Actions/orders taken against health practitioners - Office of the Health Ombudsman (oho.qld.gov.au)
NDIS Quality and Safeguards Commission
AHPRA List of Unregistered Practitioners - Unable to Practice
NDIS Quality and Safeguards Commission
The Commission investigates events affecting the rights and safety of people with a disability who are accessing the National Disability Insurance Scheme (NDIS).
https://www.ndiscommission.gov.au/about/making-complaint
Queensland Human Rights Commission
AHPRA List of Unregistered Practitioners - Unable to Practice
AHPRA List of Unregistered Practitioners - Unable to Practice
We work to protect and strengthen human rights in Queensland, and to help build a fairer, safer, and more inclusive community.
We do this by:
- Providing an expert dispute resolution service for discrimination, human rights, sexual harassment, and vilification complaints
- Providing a free and personalised information service on rights and responsibilities
- Training businesses, government and the community
- Supporting the development of policy and legislation to better protect rights
- Increasing public understanding and discussion of human rights and responsibilities
We are a statutory body established under the Queensland Anti-Discrimination Act 1991 and were formerly called the Anti-Discrimination Commission Queensland. We were renamed the Queensland Human Rights Commission on 1 July 2019 with the commencement of the Human Rights Act 2019.
We are an independent Commission but our functions are defined by legislation.
We are not an enforcement body, or a tribunal with the power to make rulings about complaints. Our role is to support people and communities to resolve issues of discrimination or human rights breaches through dispute resolution.
AHPRA List of Unregistered Practitioners - Unable to Practice
AHPRA List of Unregistered Practitioners - Unable to Practice
AHPRA List of Unregistered Practitioners - Unable to Practice
The Australian Health Practitioner Regulation Agency (AHPRA) lists practitioners who surrendered their registration and can not re-apply in the future.
https://www.ahpra.gov.au/Registration/~/link.aspx?_id=B92181A7642D4FE1BB6F647419CF7B60&_z=z
AHPRA Search Engine for Disqualified Health Practitioners
AHPRA Search Engine for Disqualified Health Practitioners
AHPRA Search Engine for Disqualified Health Practitioners
The Australian Health Practitioner Regulation Agency (AHPRA) provides a search engine to find if a specific provider has been disqualified or prohibited from practicing, usually due to a court or tribunal decision.
https://www.ahpra.gov.au/Registration/~/link.aspx?_id=69193C5A14854493BF2D461E184FDA3E&_z=z
QAMH Queensland Alliance for Mental Health
AHPRA Search Engine for Disqualified Health Practitioners
AHPRA Search Engine for Disqualified Health Practitioners
QAMH is funded by the Queensland Government to deliver peak body services to Community Mental Health and Wellbeing Service Providers and Associated organisations and individuals in Queensland.
Human Rights Queensland
AHPRA Search Engine for Disqualified Health Practitioners
Australian Human Rights Commission
BRQ is a state-wide Qld community Legal Centre, providing advice, advocacy and free legal services. We help people having problems with Centrelink or disability discrimination, and women in the workplace.
http://BRQ is a state-wide Qld community Legal Centre, providing advice, advocacy and free legal services. We help people having problems with Centrelink or disability discrimination, and women in the workplace. https://brq.org.au/" rel="noopener" target="_blank">https://brq.org.au/
Australian Human Rights Commission
Australian Human Rights Commission
Australian Human Rights Commission
We investigate and conciliate discrimination and human rights complaints. Our complaints process is free and confidential and allows individuals to resolve disputes quickly and effectively.
We advocate to government and others for human rights to be considered in laws and policy making, and we also provide advice, review laws, and make submissions to parliamentary inquiries.
Aurora Community Care
Capacity Support Services - Matthew Dalton
Capacity Support Services - Matthew Dalton
"A now-defunct NDIS provider accused of failures that led to an intellectually disabled man being killed by a car can still be sued to send a message to other operators.
Aurora Community Care has been accused of failing to comply with its obligations after a 38-year-old man left his Queensland residence in March 2023 without the knowledge of two on-site care workers.
The man was then fatally hit by a car.
One worker had fallen asleep at the time and the other heard the back door open but did not investigate, according to court documents filed by NDIS Quality and Safeguards commissioner Tracy Mackey.
The man had been diagnosed with an intellectual disability and various other medical conditions, and required round-the-clock supervision by two support workers.
Aurora knew the man would try to leave the premises and that there were no locks on his doors preventing him from doing so, court documents said.
As well as this, the company allegedly restricted the man's access to Pepsi and TV without the proper approvals, knowing it would increase the likelihood he would engage in harmful behaviours.
Aurora stopped trading and entered liquidation in February, two months after the Federal Court lawsuit was launched.
In a judgment published on Wednesday, Justice Wendy Abraham noted the company's decision to close its doors seemingly came because it had been sued.
The judge gave permission for the commissioner to continue the lawsuit despite Aurora being defunct, noting the case would send a message to others.
"I agree with the commissioner's submission that these proceedings will promote the public interest in compliance with the NDIS Act, as well as the protection of people with disability receiving supports by other registered NDIS providers," she wrote.
The seriousness of the allegations weighed heavily in favour of permission being granted for the case to continue, Justice Abraham said.
The commissioner has made an undertaking not to enforce any penalties or costs orders stemming from the case without the court's approval.
At the time the lawsuit was launched, Ms Mackey said it was as a tragic case and that legal action would send a "very strong message" to all providers and support workers.
"The commission expects every support worker and provider in the NDIS to act at all times with integrity, honesty and transparency, and deliver safe and quality services to participants," she said.
"If they fail to do so the commission will act." "
Local Ipswich News
4 July 2024
Capacity Support Services - Matthew Dalton
Capacity Support Services - Matthew Dalton
Capacity Support Services - Matthew Dalton
Matthew Brandon Ernest Dalton
Disability Support Worker / Sole Trader
Ipswich and East Brisbane
ABN 77 924 420 604
QPS reported person is listed as a DVO respondent as of August 2022.
ECEI worker warned by QPS that this individual is violent and unpredictable.
Health Ombudsman suspended ABN in 2023, but it was re-established in May 2024.
Choice Home Healthcare - Galia Rose
Capacity Support Services - Matthew Dalton
Choice Home Healthcare - Galia Rose
Health Ombudsman investigation:
- Misuse of NDIS funding
- Staff making hospital-based medical decisions on behalf of the family.
- Staff were non-compliant and incompetent in managing the consumer's feeding tube.
- Staff were non-compliant with the consumer's medical team's care plan, including failing to comply with the consumer's oxygen prescription and ventilator settings.
Galia Rose is also connected to the following companies:
- Wattle Cottage
- Carmella's House
- Paper Cranes Children's Foundation
- Well and Able Wearable Therapy Specialists
Fina
Acmed Medical Centre - Dr Kamalaruban Ratnam
Choice Home Healthcare - Galia Rose
Unauthorised use of restricted practices to participants residing in secure units by preventing community access for set days as punitive responses to behaviours of harm.
Lockyer Doctors - Dr Rupin Aggarwal GP
Acmed Medical Centre - Dr Kamalaruban Ratnam
Acmed Medical Centre - Dr Kamalaruban Ratnam
The Health Ombudsman took immediate registration action by imposing conditions on the registration of Dr Rupin Aggarwal, medical practitioner (MED0001526137), effective 5 April 2024.
Rupin Aggarwal - Office of the Health Ombudsman (oho.qld.gov.au)
Acmed Medical Centre - Dr Kamalaruban Ratnam
Acmed Medical Centre - Dr Kamalaruban Ratnam
Acmed Medical Centre - Dr Kamalaruban Ratnam
On 5 May 2021, the Medical Board of Australia (the Board) imposed several conditions on the general registration of this GP due to the death of his patient from an unintended fatal mixture of prescription medications.
Dr Ratnam must:
- Undergo training on the prescribing of opiates and benzodiazepines.
- Training on the management of patients seeking or requiring high levels of pain medication.
- Effective patient medical record keeping.
- He is also required to undergo a mentoring program.
Dianne Joy Kelly
Phil / Phillip Howard Golding
Dianne Joy Kelly
Permanent prohibition order as of 2022 from Health Ombudsman from 2018 assault (strangulation) of a 17 year old male with severe disabilities.
Dianne Joy Kelly - Office of the Health Ombudsman (oho.qld.gov.au)
David Sweeney
Phil / Phillip Howard Golding
Dianne Joy Kelly
David Sweeney
Trauma Counsellor
Ipswich and Brisbane
ABN 14 778 186 933
Australian Community Counselling ACC
Gestalt Coaching and Therapy
Health Ombudsman - Interim prohibition order
David Graham Sweeney - Office of the Health Ombudsman (oho.qld.gov.au)
Phil / Phillip Howard Golding
Phil / Phillip Howard Golding
Phil / Phillip Howard Golding
Inner Harmony Counselling and Therapy
Health Ombudsman - Permanent prohibition order
Phillip Howard Golding - Office of the Health Ombudsman (oho.qld.gov.au)
Duarn Tristan Brent Watts
Duarn Tristan Brent Watts
Phil / Phillip Howard Golding
Sole trader - Ipswich
Disability support worker
ABN 43 455 340 136
A banning order was issued under section 73ZN(1)(b)(iv) of the National Disability Insurance Scheme Act 2013, prohibiting Duarn Tristan Brent Watts from providing disability supports and services, directly or indirectly, to participants in the National Disability Insurance Scheme, for a period of three (3) months, effective from 5:00 pm on 22 December 2023.
Provider Register Part 2a_1.pdf (ndiscommission.gov.au)
Dylan Michael Byrnes
Duarn Tristan Brent Watts
Joanne Patrice Walker
Sole trader - Ipswich
Disability support worker
ABN 64 968 283 039 (cancelled)
A banning order was made under section 73ZN(2)(a)(iii) of the National Disability Insurance Scheme Act 2013 prohibiting Dylan Michael Byrnes from being involved in the provision of supports and services to NDIS funded participants for a period of two (2) years, effective from 5:00pm on 27 September 2023.
Provider Register Part 2a.pdf (ndiscommission.gov.au)
Joanne Patrice Walker
Duarn Tristan Brent Watts
Joanne Patrice Walker
Sole trader - Ipswich
Disability support worker
ABN 58 998 292 918
A banning order was made under sections 73ZN(1)(b)(i) and 73ZN(1)(b)(iii) of the National Disability Insurance Scheme Act 2013 prohibiting Joanne Patrice Walker from being involved in the provision of NDIS-funded supports or services to people for a period of two (2) years effective from 5pm on 24 April 2024.
Att A - Provider Register Part 2a as at 18 April 2024.pdf (ndiscommission.gov.au)
Kelvin Steinhardt
Kelvin Steinhardt
Kelvin Steinhardt
Sole trader - Ipswich
Disability support worker
ABN 58 998 292 918
A banning order was made under sections 73ZN(1)(b)(i) and 73ZN(1)(b)(iii) of the National Disability Insurance Scheme Act 2013 prohibiting Joanne Patrice Walker from being involved in the provision of NDIS-funded supports or services to people for a period of two (2) years effective from 5pm on 24 April 2024.
Provider Register Part 2a as at 12 April 2024.pdf (ndiscommission.gov.au)
NDIS clients claim a disability advocate charged their plans for non-existent services - ABC News
Shantel Stahn
Kelvin Steinhardt
Kelvin Steinhardt
A banning order was made under section 73ZN(2)(a)(iii) of the National Disability and Insurance Scheme Act 2013 prohibiting Ms Shantel Stahn from being involved in the provision of NDIS funded supports or services to people with disability, for a period of four (4) years, effective from Friday 5 May 2023 at 5.00pm (QLD).
David Whitmill
Kelvin Steinhardt
Linda May Dayberg
On 26 April 2023, a banning order was made under section 73ZN(2)(b) of the National Disability Insurance Scheme Act 2013 permanently prohibiting David Whitmill from being involved in the provision of supports and services, directly or indirectly, to people with disability. The banning order takes effect from 5:00pm on 4 May 2023.
Linda May Dayberg
Nnabuike Johnson Omeh
Linda May Dayberg
Health Ombudsman - Permanent prohibition order
Linda May Dayberg - Office of the Health Ombudsman (oho.qld.gov.au)
Nnabuike Johnson Omeh
Nnabuike Johnson Omeh
Nnabuike Johnson Omeh
Sole trader
Disability support worker
ABN 64 350 100 424
Health Ombudsman - Interim prohibition order
Nnabuike Johnson Omeh - Office of the Health Ombudsman (oho.qld.gov.au)
Peter Spencer
Nnabuike Johnson Omeh
Nnabuike Johnson Omeh
Sole trader - Moggill
Disability support worker
ABN 75 625 484 694
A banning order was made under section 73ZN(2)(a)(iii) of the National Disability Insurance Scheme Act 2013 prohibiting Peter Spencer from being involved in the provision of supports or services to NDIS funded participants for a period of four (4) years, effective from 5.00pm on 12 April 2023.
Provider Register Part 2(a) - 29 May 2023.pdf (ndiscommission.gov.au)